Don't you just love Chinese Fast Food? Well, against the wishes of my physician, on occasion I have to fill my stomach with broccoli and beef with fried rice doused with extra soy sauce and salt depending of course on the quality of the food, a gigantic portion of french fries as an appetizer and finishing with an ice cold dose of imitation sugar filled, highly caffinated, artficially flavored, lupus inducing beverage of some sort. Yummy!
On this Sweltering September day in Tampa Florida, I descide to make a run for the local Chinese Fastfoodery , China Wok, even though I already know what I'm walking into, but I decide maybe today will be different. Wrong Again. Here is my Evaluation which I really did not want to write because I know it is a family owned minority business which supposedly brings revenue and commerce into our community.
This is to say that we have to report an issue of TCS!
TERRIBLE
CUSTOMER
SERVICE
T.C.S.
LOCATION:
China Wok
2558 EAST BEARSS AVENUES
TAMPA, FLORIDA 33613
WINN DIXIE SHOPPING CENTER
NEXT TO A FRANCHISE OF METRO PCS ---> WHO WE WILL BE DISCUSSING REAL SOON another case of TCS
Moving on...
Customer Service Evaluation
What was your reaction when you entered China Wak oops Wok?
I don't smell a thing. Thats odd. I'd expect a restaurant to smell like food or household cleaner when I enter. This one had a stale lack of movement and life type of air. So I glance around to see poorly written specials on hospital white walls, four standard institutional tables and a countertop which apon lay a stack of paper menus, random condiments and as always The Lucky Bamboo. Even the Bamboos looked depressed. They wanted a better home too.
How were you greeted?
After waiting at the counter for approx 3-5 minutes with no Hello from the back, well be right with you or welcome to our extremely lifeless restarant where we are happy to serve you our food manufactured in despair or anything. Eventually I look up to see"Her" turtle trotting to the counter top with the biggest, most apparent frown on her face. As USUAL!
How was the food?
Funny you should ask, well it never got that far. I asked her politely what the specials were, and after she smacked her teeth she informed me of a wing special that would be coming from the tray of chicken that she (refrys) wait a minute. You put those back in the oil and serve them. Yes . ok then
Honestly Speaking,
I had previously ordered from this establishment or came in to see if the environment was different and there was only one time. This day me and my daughter actually ate in and this is why.
Father and son where working the counter and Dad was training his 8 year old son how to run the business. So they get thumbs up and we ordered. The young man was polite, accurate and even cracked a bit of a smile but I suspect they dont do that much where they are sleeping.
Moving On..
If you have visited this location and had similiar bouts with T.C.S.--> Terrible Customer Service at The China WOK on BEARSS. I'd Love to hear from you. Comment, Share, and Change! I want to know if its just me.. I'm just saying....
Solutions:
1.Let the son quit elementary school, home school him and let him work the counter 2.Move around the corner from your business instead of living in South Tampa and learn to respect the people who pay your Mortgage.
3. Hire a Hood Chick to run your register at least then It will seem normal and therefore acceptable behavior. That would make for onsite entertainment and increased sales...just a suggestion.
4. Sell Sell Sell, Hey take the money you have made and start all over in a neighborhood which you deam is worthy of your appreciation and patronage because obviosly this one doesnt.
Note to Owners: I am sure that being so close to the University of South Florida has to do with a major portion of your revenue. College attendees come and go and are so starving from all the hard work that it doesnt matter much to them what you feed them , how you serve them or if you care about what it took for them, their parents, or benefactors to earn the money which they spend in your establishment. But these contributors do. Also it does not matter how good your product is, if no one wants to buy what are you going to do. I mean the food isnt that great, its convenient but damn do we always have to be mistreated by your help! Thats just rude and Inconsiderate. Your customers are the heart of your business especially a restaurant. There is a chinese place in close proximaty to your and guess what , I for one dont mind walking for my Big Box of Fries and walking it off afterwards. Its a shame when people form other cultures open their business in neighborhood predominated by another culture and instead of learning from them, and becoming part of thier infrascructure they instead opt to bleed them dry and not even provide a bandage with a smile! For Shame!
COMMENT, SHARE and CHANGE!
LOVE YA SEE YA BYE!
